CV — Hannah Lewis

Temenos / AI & Organisation Design Lead

I am leading the transformation of all People processes to be AI enabled including AI enabled onboarding and a HR AI agent
Creating governance frameworks anc processes to enable AI pilots and projects
Using AI as part of the listening strategy to make data informed decisions to improve the employee experience and wellbeing
Rolling out Copilot across the company and supporting the transformation, change management, upskilling and thought leadership of how to use AI.

I worked with a Nordic benerage company to identify opportunities to automate their workflows, prototype solutions and implement AI.

Led multidisciplinary teams to address complex organisational challenges for global clients
Led a year-long project with a global gaming company to establish their innovation engine focused on new gaming typologies to attract new users
Supported the development of our AI consulting servicesfrom a transformation, org design and change persepctive.

Collaborated with C-suite leaders to design new ways of working and ensure operational excellence.
Embedded human-centred design into organisational strategy, fostering creativity and inclusivity.
Conducted global research to identify themes and trends that influence product and content design.
Created and managed the Collaborator Community, a group of sport enthusiasts who would give the team feedback on early designs and prototypes.
Built and led teams focused on delivering high-quality, innovative content and user experiences.

Created and led the service and business design function, introducing new processes to ensure we were creating customer-centric solutions for different target segments.
Collaborated with cross-functional teams to deliver innovative customer experiences and services.
Helped create Now/here a Nordic experience booking platform that was anchored and driven by content.
Designed user-centric content strategies that integrated global and local trends with a focus on key Asian markets.

Launched and managed a global innovation program which led to Lendlease being awarded the Australian Financial Review’s Top 20 Most Innovative Company Award.
Opening the Innovation Lab where concepts are created, prototyped, tested and validated.
Developed a hackathon program to crowdsource creative solutions to business challenges, enhancing engagement.

Lendlease / Communications Manager
DECEMBER 2012 – MAY 2014

Ministry of Development & Planning / Comms & Marketing
AUGUST 2020 – MAY 2012

Rowland Communications / PR Advisor
AUGUST 2008 – JUNE 2010